1. GENERAL TERMS
1.1 Agreement Overview
This Service Agreement ("Agreement") governs the relationship between WebCORE Net Center ("Provider," "we," "us," or "our") and the Customer ("Client," "you," or "your"). This Agreement establishes the terms and conditions for the provision and use of our web hosting, domain registration, Google Workspace reselling, and related services.
1.2 Acceptance of Terms
By accessing, using, or purchasing any of our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. You warrant that you are of legal age and have the authority to enter into this Agreement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization.
1.3 Amendments
We reserve the right to modify, amend, or update this Agreement at any time. Changes will be posted on our website at http://www.webcore.link/TOS.html. It is your responsibility to review this Agreement periodically for updates. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
1.4 Privacy and Data Disclosure
We are committed to protecting your privacy. We will not sell or share your private information for profit. We may disclose your information to government authorities if required by law, such as in response to a valid legal request (e.g., subpoena, court order, or permit for investigation).
1.5 Account Security
You are responsible for maintaining the confidentiality of your account credentials (username, password, etc.). You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any losses or damages resulting from your failure to protect your account information.
2. SERVICES
2.1 Domain Registration
Domain registration fees are non-refundable.
You must provide accurate and complete WHOIS information and maintain its accuracy. Failure to do so may result in the suspension or termination of your domain registration.
All DNS changes or nameserver setups will be managed by WebCORE Net Center. Requests must be submitted via email or our designated support system.
Domain renewals are your responsibility. Failure to renew may result in the loss of your domain.
2.2 Web Hosting, VPS, Cloud Hosting, Dedicated Hosting, and Email Hosting
We offer managed support for the following operating systems:
Windows Server (VPS and Dedicated)
CentOS Linux (VPS, Dedicated, Cloud)
AlmaLinux (VPS, Cloud, Dedicated)
Ubuntu (VPS and Dedicated only. Cloud Ubuntu is self-managed)
Other OS (Please inquire)
Unsupported operating systems are not covered under managed services. Clients using unsupported systems are responsible for their own backups and technical support.
Resource Usage: You agree not to exceed the allocated resources for your hosting plan (CPU, memory, bandwidth, storage). Excessive resource usage may result in service suspension or termination.
Service Availability: We strive to maintain 99.9% uptime, but we cannot guarantee uninterrupted service due to factors beyond our control (e.g., network issues, third-party failures, scheduled maintenance). We are not liable for downtime or related damages. We will make reasonable efforts to provide notice of scheduled maintenance.
Google Workspace Reselling: You agree to comply with Google Workspace's terms of service. We are not responsible for Google Workspace's service availability or any changes to their terms.
2.3 Customer Responsibilities
You must provide accurate and complete contact information for billing and support.
You are responsible for maintaining backups of your data (e.g., emails, website content, scripts).
You must ensure compliance with all applicable laws and regulations, including data protection and intellectual property laws.
You agree to follow all instructions and policies that we may publish from time to time.
You are responsible for all content uploaded to our servers.
3. PAYMENT AND REFUNDS
3.1 Fees and Billing
Current pricing is available at http://www.webcore.link.
Payment is due according to the billing cycle specified in your service plan.
Failure to pay on time may result in service suspension or termination. A re-enabling fee of PhP 1,500.00 will apply for suspended accounts.
We reserve the right to change our pricing at any time with reasonable notice.
All payments are in Philippine Peso (PHP) unless otherwise stated.
3.2 Refunds
Domain registration and setup fees are non-refundable.
Web hosting, VPS, Cloud Hosting, Dedicated Hosting, and Email Hosting fees are refundable on a pro-rata basis if written notice is provided within 24 hours of termination, excluding setup fees. A refund processing fee of PhP 1500.00 applies.
Data recovery after termination incurs a fee of PhP 1500.00. We are not liable if data is no longer available or corrupted.
4. BACKUPS AND RECOVERY
4.1 Backup Services
We provide emergency backup services, but backups are not guaranteed to be corruption-free or complete.
Specific file or email recovery requests incur a fee of PhP 1,500.00 per recovery.
We do not provide backups for all of our services, and it is the customers responsibility to know if backups are provided or not.
4.2 Client Responsibility
You are solely responsible for maintaining independent backups of your data. We strongly recommend that you regularly back up your data.
5. PROHIBITED USES
You agree not to use our services for:
Illegal Activities: Including hacking, phishing, distributing malware, or any activity that violates local, national, or international laws.
Adult Content: Pornographic or sexually explicit material.
Pirated Content: Unauthorized distribution of copyrighted material.
Gambling: Websites promoting gambling activities.
Spam: Unsolicited bulk emails or advertisements.
Harmful Content: Content that promotes violence, discrimination, hate speech, or any illegal activities that is deemed criminal by the rule of law.
Denial-of-Service (DDoS) attacks or any activity that disrupts the operation of our servers or networks.
Mining Cryptocurrency.
Any activity that will cause harm to our servers or other customers.
We reserve the right to suspend or terminate accounts violating these terms without notice.
6. LIMITATION OF LIABILITY
6.1 No Warranty
Our services are provided "as is" and "as available" without warranties of any kind, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, error-free, or secure service.
6.2 Exclusion of Liability
We are not liable for:
Data loss, corruption, or breaches caused by third parties, hackers, or your negligence.
Damages arising from service interruptions, third-party software failures, or force majeure events.
Indirect, incidental, or consequential damages (e.g., lost profits, business interruption).
Any damages related to google workspace reselling, the service is provided by google, we are only reselling it.
6.3 Maximum Liability
Our total liability for any claim related to this Agreement shall not exceed the fees paid by you for the past three (3) months of service.
7. TERMINATION
7.1 By Client
You may terminate services at any time by providing written notice via email or our designated support system. Termination takes effect within 24 hours.
7.2 By Provider
We may suspend or terminate your account for:
Non-payment.
Violation of this Agreement or applicable laws.
Posting illegal or inappropriate content.
Excessive resource usage.
Any activities deemed harmful to our infrastructure.
8. GOVERNING LAW AND DISPUTES
8.1 Jurisdiction
This Agreement is governed by the laws of the Philippines. Any legal action must be filed in the courts of Manila within six (6) months of the claim arising.
8.2 Dispute Resolution
Before initiating legal action, both parties agree to attempt mediation or arbitration to resolve disputes amicably.
9. ADDITIONAL TERMS
9.1 Contract Duration and Updates
This Agreement shall remain in full force and effect for as long as you continue to use or avail of any services provided by WebCORE Net Center.
You acknowledge and agree that WebCORE Net Center reserves the right to modify, amend, or update these Terms and Conditions at any time, as detailed in Section 1.3 (Amendments). Any such modifications, amendments, or updates shall apply to your continued use of our services, regardless of the date of your initial acceptance of this Agreement.
Continued use of WebCORE Net Center's services following any changes to these Terms and Conditions constitutes your acceptance of those changes. It is your responsibility to regularly review these Terms and Conditions for updates.
9.2 Third-Party Services
For cloud storage, we partner with Sync.com. You agree to their terms (https://www.sync.com/terms/) and acknowledge that we are not liable for their services. You are responsible for reviewing and complying with the terms of any third-party services you use in conjunction with our services.
9.3 Force Majeure
We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, government actions, internet outages).
9.4 Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
9.5 Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
9.6 Assignment
You may not assign this Agreement without our prior written consent. We may assign this Agreement at any time.
10. CONTACT INFORMATION
For questions or concerns, contact us at:
Email: sales@webcore.link
Website: http://www.webcore.link
11. Liability and Dispute Resolution
11.1 Content and Third-Party Liability:
You acknowledge and agree that WebCORE Net Center shall not be held legally liable for any content posted by you, your clients, your business, your employees (current or former), or any third-party programs or entities. This includes, but is not limited to, content that results in downtime, termination, or suspension of your account(s) by WebCORE Net Center. You assume full responsibility for the content and actions of all aforementioned parties.
11.2 Dispute Resolution:
In the event of any legal dispute arising from or related to this Agreement, you agree to first engage in good-faith negotiations with WebCORE Net Center to resolve the matter amicably. Both parties shall exhaust all reasonable efforts to reach a mutually acceptable resolution before pursuing legal action.
11.3 Governing Law and Jurisdiction:
This Service Agreement is governed by and shall be construed in accordance with the laws of the Republic of the Philippines.
Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts located in the City of Pasig, Philippines.
Any cause of action you or your designated users may have with respect to this Service Agreement must be commenced within six (6) months after the claim or cause of action arises, or it will be permanently barred.
